FREQUENTLY ASKED QUESTIONS

Products

About the Girlfriend Menstrual Cup

What is the Girlfriend Menstrual Cup made of? Is it safe?

Girlfriend Menstrual Cup is made of 100% medical-grade WACKER silicone (Imported from Germany) and is completely comfortable to use & safe!

Why do I have to choose Girlfriend Menstrual Cup?

Girlfriend Menstrual Cup is designed especially for Asian Bodies, unlike any other Menstrual Cup brands.

How long will my cup last?

With proper care, your cup can last for up to 10 years. We only create something that is better for you and better for the world.

What size is the Blood Cup?

We currently have 2 sizes:
Mini: holds 15ml, suitable for first-timer, people who never gave birth, or normal blood flow.
Regular: hold 25 ml, suitable for people who had given birth, or people who have high blood flow.

Does it hurt to wear a menstrual cup?

Sometimes Menstrual Cup would look a little bit intimidating to use, but remember our vagina is made from muscle too so it could enlarge and shrink just like any other muscle. And our Girlfriend Menstrual Cup is made from a very soft, flexible, and medical-grade silicone so and will mold to your shape. If it is worn correctly, you won’t feel a thing!

Tips: You can also use lubricants to help with insertion.

How do I insert my cup?

Fold your cup (go see our brochure to see how to fold), and then insert it rim-first into your vagina. You can also check our Tutorial Videos to get more thorough information! If it’s your first time, don’t forget to relax your body and try to explore many styles and find the most fit one for you!

Should I use lubricant to help with insertion?

Go right ahead! Make sure you get a lubricant that’s water-based and safe for internal use. Please don’t use anything oil-based as that will degrade the silicone over time.

How do I know if my cup is inserted correctly?

Once worn, check that your cup has fully opened by running a finger around its base and rotating it slightly. It should feel smooth and round.

I’m having difficulty inserting my cup. What can I do?

Okay first of all let’s calm ourselves. Try to relax and get into a comfortable position. For first-timers, you may also want to insert and remove your cup in the shower. Practice makes perfect, but if you have an urgent cup SOS, reach out to us and we’ll help you through it!

Will the cup get stuck or lost inside me?

That’s a common first-timer concern, but don’t worry, your cup cannot get lost inside you. When inserted correctly, it sits snugly in your vagina just below your cervix – which makes it anatomically impossible for your cup to pass through! Check out our brochure on how to remove the Girlfriend Menstrual Cup.

Help! I’m having difficulty removing my cup.

Don’t worry, we’ve all been there. Stay relaxed so that your vaginal muscles don’t tense up. You can remove it in a squatting position and pinch the base of the Girlfriend Menstrual Cup and gently shift the cup from side to side. Then pull down the step downwards and angle it slightly to avoid spilling! Still not working? It’s okay, take a break and try to relax more!

Will it leak?

When inserted correctly, your cup will pop open and create a suction seal inside your cervix, which helps to prevent leaks. However, accidents do happen. If you encounter frequent leaks, you may have to experiment with different folding techniques or angles, or check that the cup has fully opened!

Is it messy?

Messes can happen, especially when you’re a first-timer. Getting a bit of blood on your fingers can be expected, but using a cup is really easy once you get used to it. To help prevent spillage, remove the cup slowly and keep it in an upright position when you pull it out. You can also start by inserting and removing your cup in the toilet to minimize the mess you can make while inserting/removing the cup.

How often do I have to empty my cup?

Girlfriend Menstrual Cup can be worn for up to 8 hours. Depending on your flow, you may have to empty it 3-4 times a day.

What happens if I have to empty my cup in a public toilet?

Always make sure that you insert and remove your cup with clean hands. If you don’t have easy access to a sink, you can rinse your cup with Boyfriend Wet Wipes too!

How do I clean my cup during my cycle?

Rinse your cup with water and or with a mild soap that’s fragrance-free, oil-free, and pH-balanced. Also check that the air holes are clear by rubbing the cup between your hands and squeezing it so that water passes through the holes. A toothpick could come in handy to unclog any residue.

How do I sanitize my cup?

Always sanitize your cup after each cycle to keep it clean and ready for future use. You can do it by running it through clean water or wipe with our Boyfriend Wet Wipes!

How do I prevent stains or discoloration?

Silicone may become discolored over time, but your cup will still be good to use. To prevent discoloration, rinse your cup first with cold water before continuing the cleaning process.

Will there be any odor?

Unlike other period products, cups are pretty much odor-free as your blood won’t come into contact with air. If you catch a whiff of something iffy, leave your cup to dry in direct sunlight!

How should I store my cup between uses?

Always store it in a breathable container. We recommend to store it in the Travel Case!

I’m pretty active. Can I keep to my usual activities while wearing a cup?

Yes! We really Girlfriend Menstrual Cup because it makes us comfortable to do our activities and it never feels held back by your period again. Run, swim, or do an extreme sport – Girlfriend Menstrual Cup would never hold you back!

Can I pee or poop while wearing my cup?

Yes, you can! But it’s affects your urine flow, you can remove and reinsert it.

Can I wear my cup while having sex?

Nope, please remove it before you get intimate. The cup is also not a contraceptive nor will it protect you against sexually transmitted diseases.

Can I use my cup if I have an IUD?

Yes, you can! But we recommend to consult it with your obgyn just in case if you need to make an adjustment.

Is it possible to get Toxic Shock Syndrome from using a cup?

It’s possible to get a TSS but highly unlikely. TSS is a rare but serious disease that may cause death, and it’s important that you seek medical help immediately if you experience any of these symptoms: sudden high fever, vomiting, diarrhea, a rash resembling sunburn, dizziness, muscle pain, or fainting. Avoid using your cup if you’re aware of any internal abrasions or wounds that you may have, as TSS can occur when toxins enter your bloodstream.

About the Boyfriend Wet Wipes

What is Boyfriend Wet Wipes?

Boyfriend Wet Wipes is a plant-based wet wipes designed to cleanse the intimate area.

What is the Boyfriend Wet Wipes made of? Is it safe?

We used high-quality and biodegradable plant-based wet wipes and infused with 99% Water with skin-soothing ingredients: Aloe vera, Chamomile, Cucumber, Licorice, Pomegranate extract. It’s suitable to use for intimate area and it’s pH balanced too so it won’t affect the pH on your vagina!

What is the Boyfriend Wet Wipes use for?

Boyfriend Wet Wipes can be used for so many things but to be more precise it could:


  • Prevent rashes or any future discomfort if the feminine area wasn’t cleaned properly
  • The bath-like effect & refreshing after-feel
  • Ensure the body’s natural protection against bacteria and yeast stay intact

When can I use Boyfriend Wet Wipes?

Recommended to use after using the bathroom, after a workout, while having a period and after sex on the intimate area. It’d feel more refreshing, softer, and delicate than your usual toilet paper.

Does Boyfriend Wet Wipes contain alcohol?

Worry not, we don’t use any alcohol inside Boyfriend Wet Wipes. For the full ingredients list you can check it on our product page!

Does Boyfriend Wet Wipes contain fragrance & parabens?

Nopidy nope! We don’t use any fragrance or parabens. If you happen to sniff something from our products it’s from our skin soothing ingredients! For the full ingredients list you can check it on our product page!

Does Boyfriend Wet Wipes cruelty-free?

We are against animal violence. Thus we commit to ourselves we want to create a products that are better for you and better for the world. Therefore, of course, Boyfriend Wet Wipes is cruelty-free!

About the Spritz Sister Mist

What is Spritz Sister Mist?

Spritz Sister Mist is a topical treatment for the intimate area that refreshes, sanitizes, and protects against infections; such as Urinary Tract Infections (UTI), Bacterial Vaginosis,

and Yeast Infections.

What is the Spritz Sister Mist made of? Is it safe?

Made from Hypochlorous Acid (HOCl) that is naturally produced by our immune system.

HOCl is proven to be 99,999% effective in killing causes of infections without causing irritation.

When can I use Spritz Sister Mist?

Spritz Sister Mist is for topical use only. Use in these conditions :


  • As a hygiene measure before & after sexual intercourse
  • To help prevent & treat Urinary Tract Infection, Bacterial Vaginosis, and Yeast Infections.

How to use Boyfriend Wet Wipes?

  • Directly spray Spritz Sister Mist to your intimate area.
  • Wait until dry. No wiping/rinsing needed.

We advise that you spritz upward first to catch the liquid, and then turn your bottle
upside-down facing your intimate area. Spray 2-3 pumps of your Spritz Sister!

Note that minor leakage around the edges is normal as we're not using an aerosol bottle to make it suitable for travelling and those who are always on-the-go!

How to store Spritz Sister Mist?

  • Keep away from direct sunlight.
  • Store in room temperature.
  • Do not mix with other products (alcohol, soap, etc.)

Is Spritz Sister safe for intimate area? Will it irritate our skin?

Yes, Spritz Sister consists of HOCl, which is naturally produced in our body's immune system.

So don't worry! It won't irritate your skin since we use only non-irritant ingredients.

Can I bring my Spritz Sister travelling?

Definitely! Spritz Sister uses a non-aerosol spray bottle for it to be safe on flights. The 100 ml bottle is also designed to be small enough for you to carry in your bag, and use it anywhere around the world!

Is Spritz Sister a unisex product?

Absolutely! Spritz Sister can be used for intimate area; both for women and men.

So, everyone can be safe and use Spritz Sister anytime it is needed.

Does Spritz Sister Mist contain alcohol?

Worry not! We do not use any alcohol inside Spritz Sister Mist.

Does Spritz Sister Mist contain fragrance & parabens?

No! We don't use any fragrance or parabens to keep your vagina clean, but also safe.

Is Spritz Sister Mist cruelty-free?

We are heavily against animal violence. Thus, we commit to ourselves we want to create a better product for you and for the world. Therefore, of course, Spritz Sister Mist is cruelty-free!

Returns & Exchange

Can I return a defective product?

Our products go through multiple rounds of Quality Control before they are approved and sent out. However, in the off chance that you receive a defective product and wish to return or exchange a defective product, please do so within 10 days from the ship date. Reach out to us at helpdesk@filmorebody.com with your order number and attach:
1) Your payment receipt
2) A picture/video of your damaged purchased Filmore products before you return them.

We do not accept returns after
1) 10 days of receiving the products,
2) Used products,
3) Or products not bought online on our website or our other official accounts.

What should I do if I receive the wrong product?

We’re terribly sorry if you received a product that's different from the one that you ordered! Please don't lose the delivery packing slip (attached to the box). Take a picture of the packing slip and send it to us via email at helpdesk@filmorebody.com with your order number and we’ll be sure to get you the products you ordered ASAP! Meanwhile, please don’t open any seal or try the products. If you do so, we are afraid that we cannot exchange it for you.

What should I do if I only received a portion of what I ordered?

We're very sorry to have this happen to you. Take a picture of the packing slip and send it to us via email at helpdesk@filmorebody.com with your order number and we’ll be sure to get you the products you ordered ASAP! Please don't lose the packing slip.

Billing & Payment

What are the payment methods available to order Filmore Body?

We accept Credit Card Visa, MasterCard, JCB, OVO, DANA, and also payments via bank transfer (Virtual Account).

I didn't get a Payment confirmation in my email inbox.

Please wait 1x24 hours upon your transaction and don’t forget to check your Junk/Spam. If you still haven't received any payment confirmation, please reach us at helpdesk@filmorebody.com

What should I do if my payment got declined?

We’re sorry that your payment got declined. It could happen when there’s high traffic on the website or we’re having some technical issues. Please try other payment methods that are available. If your payment still got declined, please reach us at helpdesk@filmorebody.com

When I checked out, suddenly my cart is empty. What happened?

Due to the high demand for our products, sometimes this means that someone has checked out the last stock right before you. We're sorry! Please wait for our next re-stock.